Red Flag Alert — Digital IDV & AML

WHAT OUR APP CAN DO

Our app enables you to conduct Digital ID Verification (IDV) and Anti-Money Laundering (AML) checks on your CRM contact records, and it facilitates the attachment of the completed check reports.

You have the option to monitor the check progress manually, or our scheduler can automate this process for you.

Check Types:

• IDV - IDV is an Identity Verification, this involves a 'selfie' and capturing a picture of photo ID (Driver's License or Passport).

2 Credits

• IDV + AML - This will issue an IDV check ('selfie' and photo ID) which will then take address information and verify this data against FCA approved data sources.

4 Credits

• IDV + AML + PSAM - This will issue and IDV check, perform an address verification, and conduct a PEPs (Politically Exposed Person) check, check International Sanctions' lists, and global Adverse Media.

5 Credits

• IDV + PSAM - This will issue an IDV check ('selfie' and photo ID), then conduct a PEPs (Politically Exposed Person) check, check International Sanctions' lists, and global Adverse Media.

3 Credits

• AML - This will take address information and verify this data against FCA approved data sources.

2 Credits

• PEPS, Sanctions, Adverse Media - This will conduct a PEPs (Politically Exposed Person) check, check International Sanctions' lists, and global Adverse Media.

2 Credits

Field Mapping

All fields utilised by the app can be mapped to any compatible field of your choice.

App Authorisation

Each user will initially be required to authorise the app by using their username and password they use for the Red Flag Alert Portal login.

Credits

Credits are allocated at the Account or CRM level, rather than the user level. Whenever you initiate a new check, credits will be deducted.

Minimum CRM edition requirements.

Our App works on all CRM editions.

Installation

We will provide a link to install the App.

Uninstallation

Click Settings, click Integrations, click Connected Apps, and uninstall Red Flag Alert – Digital IDV & AML.

App Launcher

Open a contact record and click Digital IDV & AML button.

SETTINGS – FIELD MAPPING

All fields utilised by the app can be mapped to any compatible field of your choice.

Tab: Setting:

Message To Customer

You can customise the message for email and SMS to the customer. Adding <firstname> will be replaced by the customers first name. See example below:

“Hello <firstname>, Tora Digital needs to identify you, please click the link to continue.”

APP HOME SCREEN

Button: New

Create a new Digital ID Verification (IDV) and Anti-Money Laundering (AML) check.

Button: Update

Update the Status and Results of the current Check. If the check has been completed the report will be attached.

Button: Resend

This will resend the IDV link to the Contact’s email and mobile.

Button: Authorise App

The current user will be to enter the same username and password they use for the Red Flag Alert Portal.

Button: Override Results

The user can override the AML results and give a reason. This action will create a note associated with the record.

Button: Close App

Close the app.

Red Flag Alert - Portal

Direct URL link to the Red Flag Alert Portal.

Check Document – Document (PDF)

Once a check has been successfully completed, the check document is automatically created and attached to the contact record.

NEW CHECK

Button: Save Contact Details

Updates contact record.

Button: Confirm

Create a new Digital ID Verification (IDV) and Anti-Money Laundering (AML) check.

Button: Cancel

Cancel check.

TECHNICAL DETAILS

Contact Custom Fields generated by the App.

• rfa_aml_status
• rfa_aml_results
• rfa_aml_type
• rfa_aml_requestid
• rfa_aml_update_date
• rfa_aml_username
• rfa_aml_userid
• rfa_aml_middlename
• rfa_aml_housenumber
• rfa_aml_date_of_birth
• rfa_aml_doc_url
• rfa_aml_reference

The IDV & AML Scheduler

Every hour, our automated scheduler will refresh any pending check requests. When the status is marked as completed, it will seamlessly upload the corresponding check documents to your CRM.